We have many useful tutorial videos and articles on our Support page: https://www.beyondlabz.com/support
If those don't resolve your issue, click the blue chat icon in the bottom right corner of the screen and answer a few questions, then enter your email address and click Enter to send your message to our Support team.
They will respond within 24 hours.
If you don't get an email back, check your spam folder.
If you still need help, email support@beyondlabz.com with a detailed explanation of your problem.